RETURN & EXCHANGE POLICY
Introduction
We take great care in packing and dispatching every order. However, if something goes wrong, we are here to make it right.
⚠️ Important Notice
An unboxing/opening video is MANDATORY for all return and exchange requests.
Please start recording before opening the package and continue until the product is fully visible..
When Can You Return?
We accept returns only in the following situations:
- Damaged Product Received — the item is broken, bent, or physically damaged upon delivery.
- Wrong Product Received — the item delivered does not match the item ordered.
Returns Are Not Accepted For:
- Change of mind
- Colour variation between screen display and actual product
- General dissatisfaction with style or design
- Any reason other than receiving a damaged or incorrect product
When Can You Exchange?
Exchanges are accepted only in the following cases, subject to stock availability:
- Damaged product received
- Wrong product received
How to Raise a Request
Step 1
Record a clear, uninterrupted unboxing video from the moment you open the outer packaging. This video is mandatory for claim review.
Step 2
Contact us through the website within 48 hours of receiving your order. Share:
- Order number
- Description of the issue
- Unboxing video
Step 3
Our team will review your request within 2 business days and provide further instructions.
Step 4
Once approved, we will arrange pickup (if applicable) and dispatch a replacement or process the return.
Refund clause:
Approved refunds will be processed to the original payment method within 5–7 business days
Important Conditions
- Request must be raised within 48 hours of delivery.
- Product must be unused and in its original packaging.
- Unboxing video is mandatory — no exceptions.
- Items marked as Final Sale or Non-Returnable on the product page are not eligible.
Contact Details:
Email: khfashion7@gmail.com | WhatsApp: +91 81496 93912
